Oven Cleaning Canary Wharf Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Canary Wharf supplies professional oven cleaning and related services to residential and commercial customers within Canary Wharf and surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company or organisation that requests or receives services from Oven Cleaning Canary Wharf.

Company, we or us means Oven Cleaning Canary Wharf, the provider of the cleaning services.

Services means oven cleaning and any other related cleaning services agreed between the Customer and the Company.

Premises means the property where the Services are to be carried out.

Technician means the person or team appointed by the Company to perform the Services.

2. Scope of Services

The Company provides specialist oven cleaning services for domestic and commercial ovens, hobs, extractors and related appliances, as agreed at the time of booking. The exact scope, including the type and number of appliances to be cleaned, will be confirmed in the booking confirmation.

Any additional work requested on the day of the appointment will be subject to the Technician's discretion, time availability and any applicable additional charges. The Company is under no obligation to carry out work that has not been agreed in advance but will endeavour to accommodate reasonable requests where possible.

3. Service Area

The Company primarily serves customers in Canary Wharf and neighbouring districts within reasonable travelling distance. Acceptance of a booking is subject to confirmation that the Premises are within our operational service area. The Company reserves the right to decline bookings outside its usual coverage or to apply a reasonable surcharge to cover additional travel time and costs, which will be advised at the time of enquiry or booking.

4. Booking Process

Bookings can be requested through our online or written enquiry channels. When making a booking, the Customer must provide accurate information about the type of appliance, approximate size, current condition, location of the Premises and any access restrictions such as parking arrangements or building entry procedures.

A booking is only confirmed when the Company issues a written confirmation specifying the date, estimated arrival time, services to be provided and the price or pricing basis. Provisional quotations or availability checks do not constitute a confirmed booking.

The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any discrepancies must be reported to the Company as soon as possible and in any event before the scheduled service date. The Company cannot accept liability for delays, additional charges or incomplete work resulting from inaccurate or incomplete information provided by the Customer.

5. Customer Obligations

The Customer must ensure that:

The Technician has safe and unobstructed access to the Premises for the full duration of the appointment, including access to a functioning sink, hot water and electricity.

Parking facilities or loading areas are available where reasonably possible. Any parking charges, congestion charges or similar fees incurred in attending the Premises may be added to the final invoice where applicable.

The appliances to be cleaned are in reasonable working order, safely connected and free from defects that could pose a hazard during cleaning, such as gas leaks, electrical faults or structural instability.

Children, pets and other occupants are kept at a safe distance from the working area during the cleaning process to prevent accidents or interference with the Technician's work.

Where necessary, the Customer is present at the start and end of the appointment to provide access, discuss specific requirements and inspect the work upon completion.

6. Prices and Quotations

All prices are provided in advance based on the information supplied by the Customer. Quotations are given on the assumption that the appliances are in a standard condition for their age and type. The Company reserves the right to adjust the final price if, upon arrival, the actual condition of the appliances or any other relevant factors differ significantly from the information initially provided.

Any such adjustment will be discussed with the Customer before work proceeds. If the Customer does not agree to the revised price, the Company may cancel the service and charge a reasonable call-out fee to cover time and travel costs.

All prices are inclusive or exclusive of any applicable taxes as specified at the time of booking. The Company will state clearly whether tax is included in the quoted amount.

7. Payments

Unless agreed otherwise in writing, payment is due in full on the day of service, immediately upon completion of the work. The Company accepts commonly used cashless and electronic methods of payment or other methods as specified in the booking confirmation. The Technician is not obliged to commence or continue work where payment terms previously agreed are not met.

For commercial Customers or repeat contracts, different payment terms may be agreed in writing, including invoicing within a specified period. Invoices are payable by the due date stated. Late payments may incur interest and administrative charges in accordance with applicable law.

If payment is not received on time, the Company reserves the right to suspend further services until outstanding amounts have been settled and, if necessary, to take steps to recover the debt, including legal action, with the Customer liable for reasonable recovery costs.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the Company notice. The following terms apply unless otherwise agreed in writing:

If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally apply.

If the Customer cancels or reschedules within 24 to 48 hours of the appointment, the Company may charge a reasonable cancellation fee to cover the allocation of resources and lost opportunity.

If the Customer cancels on the day of the appointment, fails to provide access, or the Technician is unable to carry out the work due to circumstances within the Customer's control, the Company may charge up to the full service price.

If the Company needs to cancel or reschedule due to unforeseen circumstances such as staff illness, vehicle breakdown or events beyond its reasonable control, it will notify the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling, but any pre-paid amounts for the affected service will be refunded or applied to a new booking at the Customer's choice.

9. Service Standards and Limitations

The Company aims to provide a high standard of specialist oven cleaning. The Technician will use appropriate cleaning products and methods suitable for the type of appliance, with due care for safety and surface integrity.

While the cleaning process can greatly improve the appearance and hygiene of ovens and related appliances, certain types of permanent staining, discolouration, corrosion, etching or damage cannot always be fully removed. The Technician will not be responsible for pre-existing defects, wear and tear or damage that becomes more visible after cleaning due to the removal of dirt and grease.

The Company does not undertake mechanical repairs, installation, gas work or electrical work. The Technician may, where necessary, remove doors, panels or removable parts for cleaning and will refit them upon completion. However, the Company will not be liable for faults related to prior incorrect installation, component wear or manufacturer defects.

10. Customer Inspection and Complaints

The Customer is encouraged to inspect the work upon completion while the Technician is still on the Premises. Any immediate concerns should be raised directly with the Technician so that they can be addressed promptly where possible.

If the Customer is not present at completion, any complaint about the quality of the service must be reported to the Company within a reasonable period, typically within 48 hours of the appointment. The Company may request photographs or a description of the issue and, at its discretion, may arrange a revisit to inspect and, where appropriate, rectify the problem.

The Company will not be liable for issues reported outside a reasonable period after the service, or where the appliance has been used extensively or altered in a way that could contribute to the problem complained of.

11. Liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability is subject to the following limitations, to the fullest extent permitted by law:

The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption or loss of use, arising out of or in connection with the Services.

The Company is not responsible for pre-existing damage, defects, excessive wear, faulty components, or the failure of any appliance or part thereof where the failure is not directly caused by the Company's negligence.

The Customer must notify the Company of any items of particular or unusual value, fragile surfaces, or sensitive materials near the working area. The Company shall not be held liable for damage to items that the Technician could not reasonably have foreseen as being at risk.

Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12. Health, Safety and Access

The Company and the Customer each agree to comply with all applicable health and safety requirements. The Technician may refuse to carry out or continue work if, in their reasonable opinion, conditions at the Premises pose a risk to their health or safety, including but not limited to aggressive behaviour, hazardous substances, structural instability or unsanitary conditions beyond the normal scope of oven cleaning.

If the Technician is unable to access the Premises due to locked doors, inaccurate address details or other issues within the Customer's control, this may be treated as a same-day cancellation and subject to the relevant fee as outlined in the cancellation terms.

13. Waste Handling and Environmental Regulations

During the course of providing the Services, the Company may generate waste such as removed grease, food residues, disposable cleaning materials and packaging. The Company will handle and dispose of waste in line with relevant environmental and waste management regulations, using appropriate containers and procedures.

Where practical, and unless otherwise agreed, non-hazardous waste such as domestic food residues will be placed in the Customer's normal household waste or recycling facilities at the Premises. The Company may remove certain waste materials from the site for appropriate disposal where required by law or good practice.

The Customer must inform the Company in advance if there are any restrictions on waste disposal at the Premises, such as limitations imposed by building management. The Company is not responsible for any additional charges or arrangements required due to such restrictions unless these have been disclosed and agreed before the service date.

14. Property Damage

The Technician will take reasonable steps to protect surrounding surfaces, flooring and fixtures during the cleaning process. The Customer should remove any loose items, decorations, textiles or valuables from the immediate working area before the appointment to reduce the risk of accidental damage.

Any claim for damage allegedly caused by the Company must be reported as soon as reasonably possible, with supporting evidence where available. The Company reserves the right to investigate the circumstances and may arrange an inspection. Where liability is accepted, the Company may choose to repair the damage, replace the item on a like-for-like basis, or offer fair compensation, at its discretion.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, transport disruptions, strikes, lockouts, accidents, civil disturbances, public health emergencies, or the failure of suppliers or third parties.

In such cases, the Company will use reasonable efforts to notify the Customer and reschedule the Services at a mutually convenient time once the event has passed.

16. Privacy and Data Handling

The Company collects and processes basic personal and contact information from Customers for the purpose of managing bookings, providing Services and handling payments and queries. The Company will take reasonable steps to keep this information secure and will not share it with third parties except where necessary for the delivery of Services, processing of payments, compliance with legal obligations, or with the Customer's consent.

By placing a booking, the Customer consents to the use of their information for these purposes. The Customer may request details of the information held about them and ask for corrections to inaccurate data, subject to applicable data protection laws.

17. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations or business practices. Any updated version will apply to new bookings from the date of publication. The Terms and Conditions applicable to an existing confirmed booking will be those in effect at the time the booking was made, unless a change is required by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision or part-provision shall be deemed deleted to the minimum extent necessary. The remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the Customer and the Company in relation to the Services. They supersede any prior understandings, statements or representations, whether oral or written, relating to the subject matter.

By confirming a booking with Oven Cleaning Canary Wharf, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.